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Shangri-La Hotel Bangkok

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Cocktails at the Shangri-La Hotel Bangkok

Photo #1 of 27

Cocktails at the Shangri-La Hotel Bangkok - Shangri-La Hotel Bangkok. Copyright Shangri-La Hotel Bangkok.

See thumbnails of all photos for this point of interest.


With lush gardens, river views and a signature spa, the Shangri-La Hotel, Bangkok offers guests the warmth of the Thai capital amid the serenity of a tropical retreat.

Google Reviews

About Google Reviews: recently Google has converted their review system to require reviewers to have a proper, identifiable Google+ profile. This is a good thing, as it tends to cut down on bad reviews, both from people unwilling to stand behind their comments and fake positive reviews from the businesses themselves. Old, pre-Google+ reviews are still in the system, and will appear below as written by "A Google User". More info from Google is here.

Review date:   July 9, 2018 1:21PM
Review:   This was our third visit to your wonderful hotel. Last year and this year we elected to stay in Krungthep Wing Deluxe Balcony room which with its view of the river and the package inclusions of afternoon tea and evening cocktails makes it exceptional value for the room rate charged . Although this wing has just celebrated its 32 year celebration it is still an excellent accommodation choice and we look forward to returning again. ALL the staff in this Wing are not only professional they are also welcoming and friendly something your management should be very proud of and something that certainly attributed to our stay being so wonderful. They certainly support “The Land of Smiles “ creed.
Author:   Karen Stone
Rating (out of 3 stars):  

Review date:   April 9, 2018 2:05AM
Review:   Our experience was nice, staff that we interacted with were fantastic and the room was great. Just a couple points to call out if I may so that you can help your future guests. 1) During our stay the coffee machine in 2326 was not working well and I asked for Housekeeping to come and fix or replace. Not sure that happened as the last day still had issues. 2) Maintenance was happening on the patio beside the pool. We came late and were seated right beside the noise when you had an entire area to seat us. Should have redirected us to quiet inside or far left of the terrace. We adjusted on our own so no worries there. 3) when booking car service I stated in my email that we had 4 people and 3 big luggage and after confirmation I was told that the car was booked that was max 3 people. A bit more attention to detail instead of simple automation would help in that case. Again not a big concerns but just something to take attention to. Otherwise great stay, thank the GM for a personally hand written welcome letter and the small extras for the kids!
Author:   Michael deHaas
Rating (out of 3 stars):  

Review date:   June 7, 2018 1:01PM
Review:   Excellent hotel stay. The people are just simply superb, friendly & super attentive and very responsive. However, the food quality could be improved. Exact same breakfast selection for 3 days and the lunch, tea-breaks & dinner would certainly need some improvement as I would expect a higher quality in term of taste & selection are concerned. But I’m definitely coming with my family!!
Author:   Derrick Tan
Rating (out of 3 stars):  

Review date:   June 20, 2018 10:54AM
Review:   I was really disappointed with the hotel staffs, especially customer service and lost and found at night shift. I was not able to find my bikini top I left in the room a few hours after my departure, even I have called immediately on the same day after arriving the airport. It is gone and no where to be found, even if I have specifically described where it was hanged. I am quite disappointed with the quality of the room cleaning staff and the ability to locate lost and found goods are really disappointing. Especially the overall process was really unpleasant. The feedback was really slow, turning me over in between different staffs from customer service to lost and found on the phone. Loose a lot of time and no passion at all to service customer on the phone from night shift. It was my favorite bikini top but seems like no one really cares about what is important to the guest and wants to find it back. I will not stay here again in the future and will not recommend to any of my friends.
Author:   Chou Stella
Rating (out of 3 stars):  

Review date:   April 13, 2018 11:14AM
Review:   We stayed at the Shangri-La Hotel Bangkok for eight (8) nights and had a very memorable experience. A very relaxing and welcoming place to stay at whenever one is in Bangkok. We loved the breakfast and snack variations.Great staff at all locations - reception, restaurants, etc. Nice room with river view, we had 2 interconnected river view rooms for my family. Loved the pool. Good location. Reception area was always nice and cool, and had a lovely fragrance. Staff at the reception is very helpful and kind. Keep up the great work and always live up to its luxury benchmark. Hope to come back to this hotel once again in the future.
Author:   Kumud Sonowal
Rating (out of 3 stars):