Today one of the travel agents who use our site ran into an issue: when they were finished putting together a client’s itinerary, they clicked the Create Email button:
…and Windows Live Mail popped up (which they don’t have/don’t use).
What’s going on when this happens? Well, clicking on that button tells your web browser to launch your email program. But WHAT email program…well, that’s something you have to configure, as it’s controlled by either your browser, or your operating system (e.g. Windows or Mac settings). In fact, any time you click on an email address on a web page on any website, what you should expect to see is your email program pop open a new, empty email for you to start typing into…with the email addressed to the email address you clicked on.
Here’s how to make this work. First of all, you should ONLY have to set up your default email client in your operating system, and NOT in your browser–but, it is possible to override that in the browser, so I’ll include links below on how to deal with that as well.
Overriding the default mail client in the browser’s settings:
Note that if you’re using GMail, you might not have a mail client installed (i.e. you’re using webmail only). If that’s the case, then this article might be helpful in showing you how to set GMail as your default mail program.
If it’s all working, then when you click the send mail button you should see something like this: